I work HR in a factory of 500+ employees
This year is an active enrollment and I constantly have employees who are not willing to go on the website/app or call the benefit center so they ask HR to do it for them.
I learned from previous years that if I help a couple of employees, that word will get around and SO many others will try coming to the office to have it completed. This is just not feasible for me, and takes too much time away from production.
This year I have been refusing to walk through enrollment for any employees and instead direct them to the resources that are available to them.
Just curious how much everyone else is doing to help with open enrollment and if I am being too harsh by not walking them through it?